Consumer rights
Withdrawal Policy
Right of withdrawal
Consumers have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the date the contract is concluded.
To exercise the right, the consumer must inform Paul Harbig, trading as Paularyo, Lohrstraße 32, 09113 Chemnitz, Germany, telephone: +49 170 6740970, email: hello@paularyo.com, by an unequivocal statement of the decision to withdraw.
It is sufficient to send the withdrawal statement before the withdrawal period expires.
Electronic withdrawal function
Withdrawal may also be submitted through the permanently available “Withdraw from contract” function on paularyo.com. An immediate confirmation containing the declaration, date and time is sent by email and made available for download.
Effects of withdrawal
Paularyo refunds payments received no later than fourteen days after receipt of the withdrawal declaration, normally using the same means of payment.
Where the consumer requested that a service begins during the withdrawal period, a reasonable proportionate amount is payable for the service performed before withdrawal.
Early expiry for services
For a paid service contract, the right expires after the service has been fully performed if the consumer expressly consented to performance beginning before the withdrawal period expired and acknowledged that the right would expire upon full performance.
Early expiry for digital content
For digital content not supplied on a tangible medium, the right expires when performance begins if the consumer expressly consented to early performance, acknowledged the loss of the right and received a contract confirmation on a durable medium.
Model withdrawal form
To Paul Harbig, trading as Paularyo, Lohrstraße 32, 09113 Chemnitz, Germany, telephone: +49 170 6740970, email: hello@paularyo.com
I hereby withdraw from the contract concluded by me for the following service or digital content:
Ordered on / contract concluded on:
Name of consumer:
Address of consumer:
Date:
Signature of consumer (only if submitted on paper):
Version
Last updated: 19 July 2026.